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LifeSpan Help Center

Use the LifeSpan Fitness Help Center as your resource for tips, troubleshooting and guides on how to get the most out of your fitness equipment. You will also find answers to questions you might have before purchasing a LifeSpan Fitness product. 

LifeSpan Fitness Help Center

How do I know who my shipping company is?

How do I get a hold of the shipping company?

How long does shipping take right now?

Where can I find Tracking Info?

What is the status of my order?

Can I upgrade/downgrade my level of delivery service?

Carrier missed my delivery appointment

Missing items

Carrier did not perform level of service ordered

How to return my items?

Could I pick up my order?

Could I change my phone number for scheduling an appointment?

Can I change my shipping address?

Where is my order? I still have not received it.

Can I update my shipping address?

Shipping

What regular maintenance should I perform on my product?

How do I change the max speed on my treadmill desk? (Omni-Desk)

If I need service how do get help?

How can I find my product's serial number?

How do I find a local service company to repair my treadmill?

What is the flywheel weight for the R5i?

I have an unlevel floor. Is there any product you can recommend to create a level base to support the TR1200- GlowUp treadmill?

What is the difference between the TR5500iM and the TR5500i?

How deep is the desktop and desktop width?

What's the stride length of the E3i vs the E5i?

Does the TR650 Slim Foldable Treadmill have an incline feature?

Do your treadmills have cooling fans?

Can the TR650 treadmill be used while the bars are down or do they have to be up for the treadmill to work?

Is it possible to enter my age and weight on the C5I bike?

Why the app stay paired during my workout?

Usage & Maintenance

How to qualify for tax exemptions.

What products do coupons work on?

What size is the yoga ball and can I purchase just the cover?

Can I price match my order for the current pricing?

Can i purchase just the treadmill if I already have a desk?

Purchasing

Are replacement parts available?

The part installer sent to my house missed my appointment, what do I do?

When do the Square Prong Safety Keys expect to be back in stock?

How long is the power cord for the Under Desk Treadmills?

How thick are the equipment mats?

Are the stock pedals to the C3-DT3 able to changed to another pedal set? I.e. can I replace the panels to use a road bike pedal/clip in the system?

How many pins are required for the connection to the console to the treadmill base?

Is my unit under warranty? Is my unit registered?

Warranty/Parts

I am getting a UArt error message.

I'm getting  DC4 message.

I'm getting a DC6 message.

I'm getting a DC7 message.

I'm getting an E1 message.

I'm getting an E6 or E7 code,

Error Codes

Promotional Terms applied for products when the customer bought that item

Why is my discount code not working?

I never received a discount code after signing up. Where is it?

Sales

Affiliates/Influencers

Other Marketplaces

I just assembled my treadmill and the display doesn't turn on.

Why is my running belt moving slower than the set speed?

Why is my retro DT3 console just flashing the weight and not letting me move past that?

The cover does not fit my yoga ball

Issues

Are Treadmill Desks Safe to Use in the Workplace?

Are there any other differences between TR1200 model and the TR1000 Under Desk Treadmill, aside from base length?

What is the difference between the Omni-Hub and the Retro console?

Is the TR1000 compatible with the upgraded smaller console?

Will the Power Treadmill Desk work as a stand-alone desk or does it need to be connected to the treadmill base to have power?

The description of the GlowUp Under Desk Treadmill indicates it comes assembled in the box and then there is an option to have it assembled for an extra fee?

Can one of these aeroboards be used on top of my under-the-desk treadmill for when I'm not walking?

What kind of stool or chair can be used when not walking that won't damage the treadmill?

Is it possible to purchase just the Omni-Hub console so I can upgrade to it without getting a new treadmill?

I’m interested in the under desk treadmill, but what do people do with it when they don’t want to use it and need to pull up their chair to the same desk. Does it move easily?

Workplace

Dealers

What is the difference between the 4000 and 3000 models?

Is TR650 Slim Foldable Treadmill 1.5 hp motor continuous?

Does your treadmill belts come pre-lubricated?

Does the TR3000 have negative incline?

Fitness

Where are you based out of?

Is there somewhere we can try the units out or see them in person?

General

Shipping status, tracking order, upgrade/down grade level of delivery service, schedule delivery appointment, pick up request

Tips of using our products and maintenance tips to improve the lifespan of products

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