How do I know who my shipping company is?
After purchasing your LifeSpan Fitness product and your order has shipped, you will receive an automated email with all the shipping details including carrier information and the tracking number.
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Shipping
Shipping status, tracking order, upgrade/down grade level of delivery service, schedule delivery appointment, pick up request
How do I get a hold of the shipping company?
Once your LifeSpan order has been picked up by the carrier an automated email will be sent out providing the shipping information and tracking details. Here is a quick link to our delivery options and carrier companies for more information: https://w
How long does shipping take right now?
Most in-stock items will ship out of our facility in 3-5 business days. Once your product is assigned to a carrier and it leaves our warehouse it will take an additional 10-20 business days. You will receive an automated email with the tracking detai
Where can I find Tracking Info?
You should have received an automated email after your LifeSpan order had shipped with all your tracking information. If you did not receive an email with tracking information, you can look up your Order Status here:https://www.lifespanfitness.com/pa
What is the status of my order?
You can look up your Order Status here:https://www.lifespanfitness.com/pages/order-status , or you can reach out to [email protected] with your name and order number.
What is White Glove Service?
White-Glove Service is an all-in-one service to ensure the best experience to you! This one-step delivery allows you to order room of your choice, remove of the item from the packaging, full assembly, and remove the debris (if so desired). Upgrade p
Why is my product shipped to Los Angeles when I live in Canada?
As a logistical process, most small parcels going to Canada will ship to a Los Angeles port, get marked for delivery to USPS, and from there are shipped to Canada.
Can I upgrade/downgrade my level of delivery service?
If you require an upgraded delivery service, and it was not selected at the time of checkout, we must be notified of this requirement before the order leaves our warehouse. Please call our Customer Success line 801-973-9993 to submit your request. P
Carrier missed my delivery appointment
Please call the shipping carrier again to reschedule your delivery appointment. You can find the carrier's phone number by tracking your order. If you need more assistance please call our Customer Success line 801-973-9993 or send an email to us (sup
Missing items
We are so sorry you are missing an item! Please call the shipping carrier again to recheck on their end first. You can find the carrier's phone number by tracking your order. If you need more assistance please call our Customer Success line 801-973-9
Carrier did not perform level of service ordered
LifeSpan Fitness hires a third part delivery team and sometimes there is miscommunication. We do apologize for any frustration or inconvenience this might cause. Please call the shipping carrier again to reschedule your level of delivery service. You
How to return my items?
If you purchased a product from a retailer or another website, please contact the retailer or site for instructions about returns. For products purchased directly from this site, please call our Customer Success line 801-973-9993 for a return.You mus
Carrier has not contacted me in regards of setting up a delivery appointment.
We are sorry that the carrier has not contacted you about a delivery appointment. Depending on the time of year, they could be experiencing busy season. If you have not heard from the carrier assigned to your shipment, please reach out to the carrier
Could I pick up my order?
Yes, if you wish to pick up your order, please call our Customer Success line 801-973-9993 or send an email to us ([email protected]) with the following information:. Order numberNameDetailed request: Date and time you would like to pick up
Could I change my phone number for scheduling an appointment?
Yes, if you wish to change your phone number for scheduling an appointment, please call our Customer Success line 801-973-9993 or send an email to us ([email protected]) with the following information:. Order numberNameDetailed request
Can I change my shipping address?
We must be notified of this requirement before the order leaves our warehouse. Once the order has shipped, we will be unable to change the shipping address. Please call our Customer Success line 801-973-9993 or send an email to us (support@lifespanfi
Why doesn't your Amazon shop offer upgraded delivery options?
We currently cannot offer upgraded delivery options on Amazon because of logistical issues. If your order requires upgraded shipping, please order directly from our site.
Where is my order? I still have not received it.
For the best assistance please reach out to us via chat bot and provide your first and last and order number.
Can I update my shipping address?
Yes, you can most certainly update so long as you do it before the order is shipped out. Please contact via live chat with your order number.