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LifeSpan Help Center

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You can look up your Order Status here:https://www.lifespanfitness.com/pages/order-status , or you can reach out to support@lifespanfitness.com with your name and order number.

What is the status of my order?

Shipping

How do I know who my shipping company is?

How do I get a hold of the shipping company?

How long does shipping take right now?

Where can I find Tracking Info?

What is White Glove Service?

Why is my product shipped to Los Angeles when I live in Canada?

Can I upgrade/downgrade my level of delivery service?

Carrier missed my delivery appointment

Missing items

Carrier did not perform level of service ordered

How to return my items?

Carrier has not contacted me in regards of setting up a delivery appointment.

Could I pick up my order?

Could I change my phone number for scheduling an appointment?

Can I change my shipping address?

Why doesn't your Amazon shop offer upgraded delivery options?

Where is my order? I still have not received it.

Can I update my shipping address?

How do I turn off the audible safety key alert (beeping)?

Can I program my underdesk treadmill to always start at a certain speed?

Why does my treadmill pause/stop after I step off for 20 seconds?

What regular maintenance should I perform on my product?

Can I store and use my treadmill on carpet?

Can I store under desk treadmill vertically?

Can I use this treadmill in my apartment?

Do I need a mat for my treadmill?

Does the TR1200i have incline?

How do I change the max speed on my treadmill desk? (Retro Hub, DT7)

How do I change the max speed on my treadmill desk? (Omni-Desk)

How high are the armrests on the treadmills and are they adjustable?

How long can I use the under desk treadmill?

If I need service how do get help?

What are the power requirements for my treadmill?

What desk is the best for taller people?

What kind of maintenance is needed on the under desk treadmills?

Is the 1200-Classic able to be upgraded with the Omni Console?

How can I find my product's serial number?

Why doesn't the phone number listed in the manual work?

Why didn't my equipment come with a USB drive?

How do I edit the time/date on the Omni-Hub?

How do I apply the treadmill lubricant to my machine?

How do I find a local service company to repair my treadmill?

How is the distance and speed displayed on the console?

Why is the front of the rower lifting off the floor during use?

What is the Prop 65 Warning?

The DIY Treadmill Desk Question: Should You Build or Buy a Treadmill Desk?

What is the flywheel weight for the R5i?

I have an unlevel floor. Is there any product you can recommend to create a level base to support the TR1200- GlowUp treadmill?

What is the difference between the TR5500iM and the TR5500i?

How deep is the desktop and desktop width?

What's the stride length of the E3i vs the E5i?

Does the TR650 Slim Foldable Treadmill have an incline feature?

Do your treadmills have cooling fans?

Can the TR650 treadmill be used while the bars are down or do they have to be up for the treadmill to work?

Is it possible to enter my age and weight on the C5I bike?

Why the app stay paired during my workout?

Usage & Maintenance

Can we do trade-ins to upgrade to a different model?

Need Confirmation Email

How to qualify for tax exemptions.

Can one of the under-desk treadmills withstand weight over the listed weight limit?

Can I change my form of payment with Splitit after purchase?

How do I use a coupon?

What products do coupons work on?

Where can I place an order for parts online?

Can a under-desk treadmill be used as a regular fitness treadmill?

What size is the yoga ball and can I purchase just the cover?

Can I price match my order for the current pricing?

Can i purchase just the treadmill if I already have a desk?

Purchasing

How are products serviced in the marketplace?

Do you sell replacement keys or parts?

Does your product come with a warranty? Do you have to pay extra to get that?

What is the warranty on my product?

Are replacement parts available?

The part installer sent to my house missed my appointment, what do I do?

Where do I find the serial number? (Bike Desks)

Where do I find the serial number? (Desk Frame)

When do the Square Prong Safety Keys expect to be back in stock?

How long is the power cord for the Under Desk Treadmills?

How thick are the equipment mats?

Are the stock pedals to the C3-DT3 able to changed to another pedal set? I.e. can I replace the panels to use a road bike pedal/clip in the system?

How many pins are required for the connection to the console to the treadmill base?

Is my unit under warranty? Is my unit registered?

Warranty/Parts

Why does my console display a Safe Key or Safety Key?

I am getting a UArt error message.

Why does my console display (----) four dashes?

What does the silicone icon lighting up on the console mean?

What does it mean if my elliptical is showing an E7 error?

I'm getting  DC4 message.

I'm getting a DC6 message.

I'm getting a DC7 message.

I'm getting an E1 message.

I'm getting an E6 or E7 code,

Error Codes

Promotional Terms applied for products when the customer bought that item

Why is my discount code not working?

I never received a discount code after signing up. Where is it?

Sales

Do you have a referral program?

Do you have a affiliate or influencer program?

Affiliates/Influencers

Who is Spreetail?

Why are your prices different on Amazon compared to your website? Are these the same products?

Other Marketplaces

My treadmill is making a rubbing noise towards the front of the machine.

I can't turn on my DT3 console with the start key.

I just assembled my treadmill and the display doesn't turn on.

My desk no longer changes height / The height on my desk is stuck.

Why is my running belt moving slower than the set speed?

My treadmill used to operate correctly, but now there is no power.

Why do your products have a Prop 65 Warning?

Why does my console light up, but the belt does not move?

Why does my console light up, but the keys don't work?

Why are there not pre-drilled holes on the desktop as described in the user's manual, how do I finish installation?

Why is the treadmill console erratic or not lighting up?

Why is the running belt not staying in the center of the treadmill or slipping during use?

Why is my heart rate reading erratic or not picking up?

What do I do if my bike is unstable or rocks when I use it?

Why is there a rough feeling in the pedals?

Why is there excess movement in the handlebars or frame?

Why is my retro DT3 console just flashing the weight and not letting me move past that?

The cover does not fit my yoga ball

Issues

Are Treadmill Desks Safe to Use in the Workplace?

Are there any other differences between TR1200 model and the TR1000 Under Desk Treadmill, aside from base length?

What is the difference between the Omni-Hub and the Retro console?

Is the TR1000 compatible with the upgraded smaller console?

Will the Power Treadmill Desk work as a stand-alone desk or does it need to be connected to the treadmill base to have power?

The description of the GlowUp Under Desk Treadmill indicates it comes assembled in the box and then there is an option to have it assembled for an extra fee?

Can one of these aeroboards be used on top of my under-the-desk treadmill for when I'm not walking?

What kind of stool or chair can be used when not walking that won't damage the treadmill?

Is it possible to purchase just the Omni-Hub console so I can upgrade to it without getting a new treadmill?

I’m interested in the under desk treadmill, but what do people do with it when they don’t want to use it and need to pull up their chair to the same desk. Does it move easily?

What is the status of my order?Updated 3 years ago