How to return my items?Updated 2 years ago
If you purchased a product from a retailer or another website, please contact the retailer or site for instructions about returns. For products purchased directly from this site, please call our Customer Success line 801-973-9993 for a return.
You must contact LifeSpan in writing within 30 days of receiving delivery of your purchased item.
All returns must be returned in new, working conditions to receive a refund.
Items must be returned in original packaging.
If the order you wish to return consists of free product(s) from the promotion, you are responsible to ship them back as well. Otherwise, LifeSpan will deduct the price out of your RMA refund.
The customer is responsible for return shipping charges of $250-350 back to LifeSpan. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, incorrect assembly, or accidents. If your equipment is missing parts when the return is received, you may be charged a restocking fee. The White Glove Delivery Fee and Room of Choice, if applicable, will not be refunded. LifeSpan reserves the right to assess the condition of the returned product and either grant or deny a refund.
To learn more about our policies, visit here: https://www.lifespanfitness.com/pages/policies