This issue is often caused when the walking belt has moved off-center and the sound that you are hearing is indicative of the belt rubbing on the side rail. Check to make sure the treadmill is level as the belt will drift toward the lower side while
Your console is most likely in sleep mode, try pressing and holding the start key for 2 seconds.
Turn off the power and unplug the power cord for 5 minutes. Take off the motor cover. Unplug and re-plug, one at a time, the two motor connections from the lower board. Unplug the main 7-conductor harness from the lower board and re-plug. Check that
Remove everything off the desk surface. Press and hold the height Up and height Down keys at exactly the same time. (it’s sometimes not easy to do this, so it may take a couple of tries.) Hold these keys down for about three seconds, until the desk h
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Turn off the power and unplug the power cord for 5 minutes. Take off the motor cover. Unplug and re-plug, one at a time, the two motor connections from the lower board. Then, unplug the main 7-conductor harness from the lower board and re-plug. Plug
These warnings are found on all treadmills from every major brand and those who don't prominently list it are in violation of California Prop 65. Vinyl chloride is used in the manufacturing process to make the treadmill belt (PVC) while cadmium is us
Our tech support team has found that this is usually caused by a faulty MCB (mother control board). Please contact our support team to get this part ordered.
If the product came with a separate keyboard, slide out the upper console and begin unplugging and re-plugging all the cables that connect the connect the upper console to the keyboard. If this does not fix the issue, please reach out to our service
Our desktops are no longer pre-drilled to accommodate personal comfort or preference. We ask that you drill the holes to your personal comfort and preference, then complete the assembly process.
Check to make sure the treadmill is properly plugged in, turn the power switch off and back on again, and make sure the safety key is in place. Check all wire harness connections to be sure they are all properly connected. If the problem persists, pl
First, check to make sure the treadmill is level, then while standing to the side of the treadmill, start it at 3 mph and observe it for at least two minutes. Is the belt starting to center itself? If so, you may simply have a leveling issue. Use the
Make sure your hands are moist. Make sure all connectors at the back of the console are properly connected and no wires are damaged. If wearing a chest strap make sure the batteries are good and that the electrodes are moist and positioned properly o
Make sure the bike is on a solid, level surface. Adjust the front adjustment feet until all four feet are sitting solidly on the floor.
Check to make sure everything associated with the pedals is tight, if the problem continues, contact customer service for replacement pedals.
Using the provided assembly tools, go over the bike to make sure all assembly hardware is tight.
This is a communications error. The MCB will need need to be replaced.
The ball takes awhile before it will fully inflate. It will take about 10 minutes to fully fill the gray covering. You will have to keep pumping even when the ball feels firm and doesn't seem like it will keep going but the ball is made to expand.