How are products serviced in the marketplace?
LifeSpan works with independent service providers throughout the United States and select areas in Canada. If you need service to a LifeSpan product, please contact us at [email protected]
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Warranty/Parts
Do you sell replacement keys or parts?
Yes, we sell replacement safety keys. You can find those under the accessories tab. To purchase parts you will have to contact our Tech Support team to get those ordered. You can reach them at [email protected]
Does your product come with a warranty? Do you have to pay extra to get that?
All of our products come with a manufacturer warranty that is no extra cost to you. Learn more about your warranty here: https://www.lifespanfitness.com/pages/owners-manuals
What is the warranty on my product?
The LifeSpan Fitness manufacturer warranty can be found in the product handbook. Additionally, you can find information on our extended warranty by following this link.
Are replacement parts available?
Yes, you can, use our live chat feature on our website to chat with a real person. They will collect information about your order, the product, and the issue you are having. They will help determine which parts you need and get them ordered. If this
The part installer sent to my house missed my appointment, what do I do?
If a service provider missed your appointment, please reach out to our tech support team at [email protected] on your original ticket.
Where do I find the serial number? (Bike Desks)
To find your serial number on a LifeSpan Bike Desk, you can look on the back of the bike drive system covers.
Where do I find the serial number? (Desk Frame)
To find your serial number on a LifeSpan Desk Frame, you can look on the back side of the cable management bracket for the DT7 and DT5 desks.
When do the Square Prong Safety Keys expect to be back in stock?
Unfortunately, the square prong safety key has been discontinued, however, the thin rectangle safety keys will work. With that being said, those are currently out of stock as well and due to supply problems, we don't have an ETA. You can go onto our
How long is the power cord for the Under Desk Treadmills?
The power cord is 6ft long.
How thick are the equipment mats?
Our equipment mats are 3mm thick.
Are the stock pedals to the C3-DT3 able to changed to another pedal set? I.e. can I replace the panels to use a road bike pedal/clip in the system?
Unfortunately, the pedals to this unit are not changeable.
How many pins are required for the connection to the console to the treadmill base?
Our product will use a minimum of 7 pins
Is my unit under warranty? Is my unit registered?
For the best assistance please provide us serial number of your unit, purchase date and first and last name on the order.