Warranty/Parts
Are replacement parts available?
Yes, you can, use our live chat feature on our website to chat with a real person. They will collect information about your order, the product, and the issue you are having. They will help determine which parts you need and get them ordered. If this
The part installer sent to my house missed my appointment, what do I do?
If a service provider missed your appointment, please reach out to our tech support team at [email protected] on your original ticket.
When do the Square Prong Safety Keys expect to be back in stock?
Unfortunately, the square prong safety key has been discontinued, however, the thin rectangle safety keys will work. With that being said, those are currently out of stock as well and due to supply problems, we don't have an ETA. You can go onto our
How long is the power cord for the Under Desk Treadmills?
The power cord is 6ft long.
How thick are the equipment mats?
Our equipment mats are 3mm thick.
Are the stock pedals to the C3-DT3 able to changed to another pedal set? I.e. can I replace the panels to use a road bike pedal/clip in the system?
Unfortunately, the pedals to this unit are not changeable.
How many pins are required for the connection to the console to the treadmill base?
Our product will use a minimum of 7 pins
Is my unit under warranty? Is my unit registered?
For the best assistance please provide us serial number of your unit, purchase date and first and last name on the order.