What does it mean if my elliptical is showing an E7 error?Updated 2 years ago

An E7 error code is an ramp error code. The E7 code means the potentiometer value the console is reading from the ramp motor is out of range. This can happen when there is a bad wire harness connection or a damaged wire harness. It could also just mean the ramp motor needs to be adjusted back into range.

If all wire connections look correct, the ramp motor will need to be adjusted. Turn the power off and wait five seconds and turn back on. Get into Test Mode and enter through the I/O testing step. This screen will display the potentiometer value of the ramp motor. Different models will have different values. 

Check to see if the ramp rails are raised to high incline level or if it is at the low level. If the ramp rails are at a low position press and hold the ramp up button. This will cause the incline motor to raise the ramp rails up.

When the rails gets to a mid-level position release the ramp up button. If the ramp rails are in a high incline position, use the ramp down button to adjust the rails to a mid-level position. Once the unit is in the mid-level position power the unit off for 5 seconds and then power it back on. Then start the elliptical. 

Once the unit starts the ramp rails will move to the level 0 position. If this does not resolve the issue or it will not adjust contact customer service.