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Usage & Maintenance

Tips of using our products and maintenance tips to improve the lifespan of products

How do I turn off the audible safety key alert (beeping)?

Please follow these steps to turn off the audible safety key alert:. *note this will also disable the alert for Intelli-Guard

Can I program my underdesk treadmill to always start at a certain speed?

Yes! You can program your LifeSpan Fitness Under Desk Treadmill. Enter your products' personal settings. From there, turn off 'Reset Speed'. This will start your treadmill at the pace it was turned off on.

Why does my treadmill pause/stop after I step off for 20 seconds?

For your safety, LifeSpan treadmills have a pre-built safety feature called Intelli-Guard™. This feature automatically pauses/stops the treadmill once it does not detect the user for 20 seconds. This safety feature is intended to prevent someone from

What regular maintenance should I perform on my product?

For a treadmill desk, we suggest you use a 100% silicone treadmill lubricant on the bottom of the walking belt. This is to reduce the friction between the back of the walking belt and the top surface of the deck. Over time, and depending on usage and

Can I store and use my treadmill on carpet?

Yes, you can place the treadmill on carpet. We recommend placing a treadmill mat down to help prevent carpet fibers and dust from being pulled into the belt or motor.

Can I store under desk treadmill vertically?

We highly recommend that you do not store your treadmill vertically. If stored vertically, this could potentially let the treadmill lubricant run towards the motor and get inside and cause damage or get on the floor.

Can I use this treadmill in my apartment?

LifeSpan Fitness has designed both workplace and fitness treadmills so that they can be used in apartments without annoying any neighbors! Check out our latest Noise Chart Article: https://www.lifespanfitness.com/pages/sale

Do I need a mat for my treadmill?

While not required, a mat is recommended for all treadmills. A mat will help the treadmill avoid picking up any dust, hair, and other detritus.

Does the TR1200i have incline?

Yes, the LifeSpan TR1200i has 15 levels of incline.

How do I change the max speed on my treadmill desk? (Retro Hub, DT7)

For both the Power and Classic treadmills: After resetting by pulling and replacing the safety key, press and hold "Change Display". Press arrows to go to the desired setting. Press start on L for limit speed and use the arrows to change the number.

How do I change the max speed on my treadmill desk? (Omni-Desk)

To change the max speed on your Omni-Hub press “SET” once in settings keep pressing the “SET” button until you reach Speed Limit once on this press the up or down arrows to change it to max speed of 4mph. Once it highlights in blue press and hold the

How high are the armrests on the treadmills and are they adjustable?

Measured from the floor, the arm-resting point is 44" high. None of the LifeSpan treadmills have armrests that are adjustable. We are sorry for any inconvenience this might cause.

How long can I use the under desk treadmill?

The recommended daily use on our Under Desk Treadmills varies by model. Here are the recommended daily uses for each model.TR800 - 3 hoursTR1000- 6 hoursTR1200- 6 hoursTR5000- 9 hoursPlease keep in mind all models you will have to lubricate the tread

If I need service how do get help?

If you are needing service on your LifeSpan Fitness equipment please reach out to our Customer Support team through our live chat, or you can send us an email at [email protected]. You will need the serial number of your product. This will

What are the power requirements for my treadmill?

All of our products require a wall connection with 120V, 15A, with no GFCI (ground fault interrupter) protection. Older AFCI circuits may also have a false-positive reaction.

What desk is the best for taller people?

Many of our customers have found that our Omni-Desks and Power Desks are best for taller customers.

What kind of maintenance is needed on the under desk treadmills?

Our under desk treadmills require belt lubrication every 3 months or every 40 usage hours, whichever comes first, this is whether you're using the treadmill or not. Not sure how to lubricate your treadmill? Watch here. We also recommend removing the

Is the 1200-Classic able to be upgraded with the Omni Console?

In most cases, yes! However please contact our support team to ensure compatibility and to place an order.

How can I find my product's serial number?

Here are where our serial numbers can be found on our products:.

Why doesn't the phone number listed in the manual work?

Unfortunately, while moving to a new site we were unable to keep the numbers listed in our manual. Please reach out to our service team through our website for the fastest service.

Why didn't my equipment come with a USB drive?

We no longer provide USB drives with our fitness equipment; we apologize for any inconvenience this may cause. We have concluded that most, if not all, of our customers, have multiple USB drives already in their possession. Since common USB drives wi

How do I edit the time/date on the Omni-Hub?

Hold on the 'Set' button for about 5 seconds. It will then will allow you to filter through the year, date, and time.

How do I apply the treadmill lubricant to my machine?

Please refer to the following steps:. 1. Power off your treadmill and unplug it from the power outlet. 2. Starting toward the front (motor end) of your treadmill, slide your hand underneath the belt creating separation between the deck and belt. 3. S

How do I find a local service company to repair my treadmill?

Please contact customer service so we can locate the companies closest to you that are familiar with your treadmill. [email protected]

How is the distance and speed displayed on the console?

The distance is displayed in meters while speed is displayed in kilometers per hour.

Why is the front of the rower lifting off the floor during use?

If your rower is lifting off the floor during use, please make sure that the locking pin is fully inserted into the mainframe of the rail. See owner’s manual for instructions.

What is the Prop 65 Warning?

Here is some information regarding the Proposition 65 warning that may help. These warnings are found on all treadmills from every major brand and those who don’t prominently list it are in violation of California Prop 65. Vinyl chloride is used in t

The DIY Treadmill Desk Question: Should You Build or Buy a Treadmill Desk?

Read our most recent article on this topic.

What is the flywheel weight for the R5i?

The weight of the flywheel for the R5i is 18 lbs.

I have an unlevel floor. Is there any product you can recommend to create a level base to support the TR1200- GlowUp treadmill?

The feet on the TR1200-GlowUp are adjustable, turning them clockwise will shorten them, and turning counterclockwise will lengthen them. This will help you adjust your treadmill to be level even when your floor is not.

What is the difference between the TR5500iM and the TR5500i?

The TR5500iM has an updated screen with a phone mirroring ability to play Youtube videos. The TR5500i does not have that. As far as the other specs such as speed, max weight, motor, etc. Both treadmills are the same.

How deep is the desktop and desktop width?

We have 3 Desktop widths 38" , 48" and 60" W. All of our powdercoated desktops have a depth of 30 inches. All the Laminate desktops have a depth of 29 inches.

What's the stride length of the E3i vs the E5i?

The E3i and E5i both have a 20” Stride Length

Does the TR650 Slim Foldable Treadmill have an incline feature?

This treadmill does not have an incline feature.

Do your treadmills have cooling fans?

We have 3 models that have the cooling fan which are the TR3000i, TR4000i and TR5500iM.

Can the TR650 treadmill be used while the bars are down or do they have to be up for the treadmill to work?

You will have to have the console/bar in up position in order to control the unit.

Is it possible to enter my age and weight on the C5I bike?

Unfortunately, the C5i does not offer this feature.

Why the app stay paired during my workout?

The app is only meant to sync your data so it does not need to stay paired during the workout. Once your workout is done and the data is displayed you can pair the app to the unit and the daya will sync to the app.